Per Diem Practice Assistant II – EPIC Scheduling Expert

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

The General Hospital Corporation, part of Mass General Brigham, is seeking a Per Diem Administrative Assistant to support clinical practice operations at 55 Fruit Street, Boston. This onsite role handles scheduling, patient check-in/out, and billing-related tasks with general supervision.

Responsibilities include greeting patients, managing appointments, answering calls, processing forms, and assisting with EPIC scheduling and billing. Prior office experience (2–3 years) is preferred.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2–3 years required.
• Proficiency with Office Suite and EPIC scheduling.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at more advanced competency level.

Skills

Office Suite

Phone system

Time management

Communication

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

The General Hospital Corporation, part of Mass General Brigham, is seeking a Per Diem Administrative Assistant to support clinical practice operations at 55 Fruit Street, Boston. This onsite role handles scheduling, patient check-in/out, and billing-related tasks with general supervision.

Responsibilities include greeting patients, managing appointments, answering calls, processing forms, and assisting with EPIC scheduling and billing. Prior office experience (2–3 years) is preferred.