Per Diem Patient Service Rep - Front Desk & Billing

shm; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Part time

Job summary

Summit Health in Berkeley Heights, NJ is seeking a Per Diem Front Desk/Patient Service Representative to greet visitors, manage registration and maintain a smooth patient flow in a busy multispecialty practice.

You will answer calls, schedule appointments, handle eligibility and verifications, post payments, and assist with deposits; all while ensuring excellent service and accurate documentation across EHR and practice management systems.

Qualifications

• High School Diploma or GED required. Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains registration flow and provides excellent customer service to patients/families.
• Answers telephone, directs calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.
• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and/or reaching
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).
• Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.

Skills

Customer service

English communication

Multitasking

Organization

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based computer

Job description

Summit Health in Berkeley Heights, NJ is seeking a Per Diem Front Desk/Patient Service Representative to greet visitors, manage registration and maintain a smooth patient flow in a busy multispecialty practice.

You will answer calls, schedule appointments, handle eligibility and verifications, post payments, and assist with deposits; all while ensuring excellent service and accurate documentation across EHR and practice management systems.