Per Diem Patient Experience Specialist - Flexible Hours

Boston Children's Hospital; Boston (MA); On-site; USD 28,000 - 36,000; Part time

Job summary

Boston Children’s Hospital is seeking a per diem Patient Experience Representative to support the Perioperative unit. You will greet patients and families, assist with registrations, coordinate appointments, and collaborate with hospital teams to ensure smooth operations.

Responsibilities include handling inquiries, entering patient data into the EHR, coordinating authorizations, and supporting admissions, transfers, and discharges while maintaining excellent customer service and professionalism.

Qualifications

• Strong customer service and communication skills.
• Ability to learn new computer systems.
• Stay organized and manage multiple tasks.
• Work well with patients, families, and staff from diverse backgrounds.
• Positive, professional, and compassionate approach.

Responsibilities

• Greet and direct patients and visitors; answer questions about hospital services and procedures.
• Register patients and enter demographic and insurance information into the EHR.
• Schedule, cancel, and reschedule patient appointments, tests, and procedures.
• Assist with admissions, transfers, and discharges; prepare paperwork and notify departments.
• Coordinate patient flow and communicate with clinical staff and other hospital departments.
• Provide general administrative support including records, forms, supplies, and equipment requests.

Skills

Customer service

Communication

Organizational skills

Diversity sensitivity

Professionalism/compassion

Education

High school diploma or GED

Tools

EHR systems

Job description

Boston Children’s Hospital is seeking a per diem Patient Experience Representative to support the Perioperative unit. You will greet patients and families, assist with registrations, coordinate appointments, and collaborate with hospital teams to ensure smooth operations.

Responsibilities include handling inquiries, entering patient data into the EHR, coordinating authorizations, and supporting admissions, transfers, and discharges while maintaining excellent customer service and professionalism.