Patient Experience Representative- per diem: days/weekends

Boston Children’s Hospital; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Boston Children’s Hospital seeks a Per diem Patient Experience Representative to support the Perioperative unit's daily operations and enhance the patient and family experience.

You will greet and assist patients, coordinate appointments and services, handle registration and administrative tasks, and collaborate with hospital teams to keep operations running smoothly.

Qualifications

• Strong customer service and communication skills.
• Basic computer skills and the ability to learn new systems.
• Ability to stay organized, pay attention to detail, and manage multiple tasks.
• Ability to work well with patients, families, and staff from diverse backgrounds.
• A positive, professional, and compassionate approach when working with patients and families.

Responsibilities

• Provide friendly, helpful customer service to patients, families, and visitors.
• Greet and direct patients and visitors and answer questions about hospital services and procedures.
• Answer and manage incoming and outgoing phone calls, take messages, and direct calls to the appropriate team.
• Register patients and accurately enter demographic and insurance information into the electronic health record (EHR).
• Help coordinate insurance authorizations and referrals when needed.
• Schedule, cancel, and reschedule patient appointments, tests, and procedures.
• Assist with patient admissions, transfers, and discharges, including preparing paperwork and notifying the appropriate departments.
• Help coordinate patient flow and communicate with clinical staff and other hospital departments.
• Provide general administrative support, including managing records, forms, supplies, and equipment requests.
• Use hospital systems and office technology, including email, Microsoft Office, phone systems, and electronic health records.
• Participate in team meetings, shift handoffs, and efforts to improve department processes.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Diversity-friendly

Education

High school diploma or GED

Job description

The per diem Patient Experience Representative supports the daily operations the Perioperative unit and helps provide a positive experience for patients and families. This role involves greeting and assisting patients, coordinating appointments and services, handling registration and administrative tasks, and working with different hospital teams to keep things running smoothly.

Key Responsibilities

• Provide friendly, helpful customer service to patients, families, and visitors.
• Greet and direct patients and visitors and answer questions about hospital services and procedures.
• Answer and manage incoming and outgoing phone calls, take messages, and direct calls to the appropriate team.
• Register patients and accurately enter demographic and insurance information into the electronic health record (EHR).
• Help coordinate insurance authorizations and referrals when needed.
• Schedule, cancel, and reschedule patient appointments, tests, and procedures.
• Assist with patient admissions, transfers, and discharges, including preparing paperwork and notifying the appropriate departments.
• Help coordinate patient flow and communicate with clinical staff and other hospital departments.
• Provide general administrative support, including managing records, forms, supplies, and equipment requests.
• Use hospital systems and office technology, including email, Microsoft Office, phone systems, and electronic health records.
• Participate in team meetings, shift handoffs, and efforts to improve department processes.

Minimum Qualifications

• Strong customer service and communication skills.
• Basic computer skills and the ability to learn new systems.
• Ability to stay organized, pay attention to detail, and manage multiple tasks.
• Ability to work well with patients, families, and staff from diverse backgrounds.
• A positive, professional, and compassionate approach when working with patients and families.

Education

High school diploma or GED required.

Experience

• No healthcare experience required.
• Basic customer service and computer skills required.
• Previous experience in healthcare, a hospital, or a busy customer-facing environment may be helpful.

Schedule

• Per diem:

Rotating schedule may include:

• 5:30am – 2:00pm
• 6:00am – 2:30pm
• 7:00am – 3:30pm
• 8:00am – 4:30pm
• Occasional 12:00pm – 8:30pm shifts
• Occasional weekends