Per Diem Clinic Concierge & Patient Flow Specialist

Beth Israel Lahey Health; Needham (MA); On-site; USD 28,000 - 37,000; Part time

Job summary

Beth Israel Lahey Health Primary Care is seeking a Per Diem Day Shift receptionist to support patient check-in, scheduling, and registration across multiple Needham-area offices. You will handle copayments, verify demographics, and coordinate with clinicians to ensure efficient patient flow in a welcoming environment.

Responsibilities include greeting patients, providing directions, managing referrals, and maintaining accurate records while delivering high-quality customer service in a

Qualifications

• High school diploma or GED required; relevant coursework in healthcare administration preferred.
• Medical Admin Assistant certification is preferred but not mandatory.

Responsibilities

• Greet patients and visitors, provide accurate information, and assist with directions.
• Check in/register patients, verify demographic data, and process copayments.
• Schedule, reschedule, and cancel appointments; enter referrals as needed.
• Maintain a clean, welcoming reception area and ensure smooth patient flow.
• Communicate with staff and departments to coordinate clinic operations.

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

MS Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Lahey Health Primary Care is seeking a Per Diem Day Shift receptionist to support patient check-in, scheduling, and registration across multiple Needham-area offices. You will handle copayments, verify demographics, and coordinate with clinicians to ensure efficient patient flow in a welcoming environment.

Responsibilities include greeting patients, providing directions, managing referrals, and maintaining accurate records while delivering high-quality customer service in a