People Solutions Manager: AI-Driven Ops & Automation

Metropolis; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Stock option plan

Bonus plans

Job summary

Metropolis is seeking a Manager, People Solutions to oversee and optimize our Central People Operations functions. You will manage a team of coordinators, drive automation initiatives, and partner with Payroll, HR, Legal, and Field Leadership to support rapid growth.

With 5+ years in People Operations and hands-on HRIS expertise, you will translate operational data into strategic insights and ensure high-quality service delivery across the org.

Qualifications

• 5+ years of progressive experience in People Operations, HR Operations, or Shared Services, with direct experience supervising or managing a team.
• Hands-on expertise with Workday, UKG or ADP to ensure data accuracy across high-volume processes.
• Proven track record of evaluating operational workflows, implementing process improvements, and integrating automation or AI tools to drive team efficiency.
• Demonstrated experience partnering effectively with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations.
• Strong analytical skills with a history of leading medium-to-large operational projects end-to-end and resolving non-routine HR issues.

Responsibilities

• Establish, refine, and maintain operational procedures, SOPs, and daily delivery schedules to ensure high-quality service execution.
• Oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream.
• Lead automation and AI initiatives, including LLM-assisted intake and automated triage routing, to increase turnaround times and operational efficiency.
• Serve as the senior escalation point for complex employee transactional issues, utilizing data and past experience to drive resolution.
• Collaborate cross-functionally with Payroll, HR, Legal, Risk, and Field Leadership to align on shared priorities and smooth operational handoffs.
• Analyze field-level error patterns and partner with Field Leadership on corrective actions to improve data quality at the source.
• Provide regular performance reporting and actionable operational insights to the Director, People Operations.
• Manage, coach, and develop a team of People Solutions Coordinators, distributing workload across queues and managing SLA performance.
• Foster an inclusive environment of transparent communication while implementing feedback systems to elevate team performance.
• Lead medium-to-large scale operational projects end-to-end and establish cross-training coverage to eliminate single points of failure.

Skills

People Ops

Team Leadership

Process Improvement

Data Analysis

Cross-functional Collaboration

Tools

Workday

UKG

ADP

Job description

Metropolis is seeking a Manager, People Solutions to oversee and optimize our Central People Operations functions. You will manage a team of coordinators, drive automation initiatives, and partner with Payroll, HR, Legal, and Field Leadership to support rapid growth.

With 5+ years in People Operations and hands-on HRIS expertise, you will translate operational data into strategic insights and ensure high-quality service delivery across the org.