People Operations Partner, Americas

Edelman; Los Angeles (CA); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401K

Paid time off

Wellness programing

Job summary

DJEH is seeking a People Operations Specialist to serve as a primary contact for People-related inquiries and lifecycle transactions in the Americas. The role supports onboarding, offboarding, LOA administration, case management, policy interpretation, and program execution while ensuring regional compliance and service excellence.

The position partners with People Partners, Employee Relations, Talent Acquisition, Payroll, Benefits, and regional stakeholders to deliver consistent, compliant, and

Qualifications

• Bachelor’s degree in HR, Business Administration, or related discipline, or equivalent combination of education and experience.
• 3+ years of experience in People Operations, HR Shared Services, or a related HR operational role.
• Experience supporting multi-country employee populations, including U.S., Canada, and LATAM.
• Hands-on experience administering Leave of Absence (LOA) processes and employee lifecycle transactions.
• Daily operational experience using Workday and ServiceNow (or similar HRIS and case management platforms).
• Familiarity with multi-country employment practices and compliance considerations.
• Experience working within a tiered or shared services service delivery model.
• Ability to manage high-volume inquiries across multiple time zones while meeting SLAs and quality standards.
• Strong attention to detail with a high level of data accuracy and confidentiality.
• Bilingual Spanish/English required.

Responsibilities

• Support end-to-end employee lifecycle processes across the Americas region, ensuring compliance and a seamless employee experience from hire through exit.
• Execute onboarding from offer acceptance through Day One, including documentation audit and orientation delivery.
• Conduct day one orientation sessions for U.S. and Canada hires based on global onboarding materials.
• Manage offboarding processes with confidentiality and accuracy, including exit documentation and surveys.
• Provide lifecycle insights and trends to leadership for continuous improvement.
• Process lifecycle transactions in Workday with accuracy and data integrity.

Skills

Bilingual Spanish/English

High attention to detail

Multi-country HR experience

Education

Bachelor’s degree in HR/Business Administration or related field

Tools

Workday

ServiceNow

Job description

DJEH is seeking a People Operations Specialist to serve as a primary contact for People-related inquiries and lifecycle transactions in the Americas. The role supports onboarding, offboarding, LOA administration, case management, policy interpretation, and program execution while ensuring regional compliance and service excellence.

The position partners with People Partners, Employee Relations, Talent Acquisition, Payroll, Benefits, and regional stakeholders to deliver consistent, compliant, and