Americas HR Operations & Onboarding Specialist

US001 Daniel J. Edelman, Inc.; Los Angeles (CA); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

medical and dental insurance

vision

401K

life insurance

disability insurance

paid time off

travel assistance

welfare programing

Job summary

US001 Daniel J. Edelman, Inc. is seeking a People Operations Specialist to deliver onboarding, offboarding, case management, and policy support for North America.

The role requires handling inquiries, ensuring policy interpretation accuracy, and maintaining confidential employee data across the U.S. and Canada. The position collaborates with Talent Acquisition, Employee Relations, Payroll, Benefits, and regional stakeholders to ensure compliant, seamless experiences across geographies.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related discipline.
• Three or more years of experience in People Operations or HR Shared Services.
• Hands-on experience administering Leave of Absence processes and employee lifecycle transactions.
• Daily operational experience using Workday and ServiceNow, or similar HRIS and case management platforms.
• Familiarity with multi-country employment practices and compliance considerations.
• Experience working within a tiered or shared services delivery model.
• Ability to manage high-volume inquiries across multiple time zones while meeting SLAs and quality standards.

Responsibilities

• Support end-to-end employee lifecycle processes, including hires and terminations, across North America.
• Execute onboarding through Day One, including documentation audits and orientation delivery.
• Conduct centralized Day One orientation sessions for U.S. and Canada hires.
• Manage offboarding processes with confidentiality and accuracy, including exit documentation and surveys.
• Provide lifecycle insights to partners to support continuous improvement.
• Process lifecycle transactions in Workday with accuracy and timeliness.

Skills

Workday

ServiceNow

AI tools

Policy interpretation

Education

Bachelor’s degree in HR, Business Administration, or related discipline

Job description

US001 Daniel J. Edelman, Inc. is seeking a People Operations Specialist to deliver onboarding, offboarding, case management, and policy support for North America.

The role requires handling inquiries, ensuring policy interpretation accuracy, and maintaining confidential employee data across the U.S. and Canada. The position collaborates with Talent Acquisition, Employee Relations, Payroll, Benefits, and regional stakeholders to ensure compliant, seamless experiences across geographies.