People-First Store Service Leader

Hy-Vee Inc; Marshalltown (IA); On-site; USD 52,000 - 75,000; Full time

Job summary

Hy-Vee Inc in Marshalltown, IA seeks a Service Manager to keep the store running smoothly by supervising teams across departments and ensuring fast, friendly customer service. You will manage schedules, resolve issues, oversee merchandising and safety, and lead by example in a fast-paced retail environment.

You'll develop people, drive results, and uphold Hy-Vee policies while maintaining a positive store culture. This hourly leadership role requires 18+ and a commitment to excellent service.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Strong customer service orientation and ability to lead a team.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to maintain positive employee relations and teamwork.
• Plan and adjust work schedules; assign duties and follow up for timely completion.
• Supervise activities across departments in the Store Director's absence and assist as needed.
• Train staff on policies and procedures and provide ongoing education on updates.
• Evaluate performance and support personnel decisions like promotions or transfers.

Skills

Customer service

Leadership

Scheduling

Communication

Education

High school diploma

Tools

POS system

Job description

Hy-Vee Inc in Marshalltown, IA seeks a Service Manager to keep the store running smoothly by supervising teams across departments and ensuring fast, friendly customer service. You will manage schedules, resolve issues, oversee merchandising and safety, and lead by example in a fast-paced retail environment.

You'll develop people, drive results, and uphold Hy-Vee policies while maintaining a positive store culture. This hourly leadership role requires 18+ and a commitment to excellent service.