People-First Store Leader — Sales & Service

West Elm; Asheville (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discount on Williams-Sonoma,

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision insurance (f

Job summary

West Elm at Williams-Sonoma, Inc. in Asheville, NC is hiring an Assistant Manager of Sales and Service to lead a team in delivering world-class service and achieving sales goals.

You will model client-first interactions, ensure staffing coverage, coach associates, and uphold our People First culture. This full-time role requires strong communication and leadership, with the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• Excellent communication, organization and leadership skills.
• 2–3 years of retail sales or management experience in a customer service setting.

Responsibilities

• Lead the store team to deliver world-class service and exceed sales goals.
• Maintain staffing on the sales floor to ensure coverage and model customer-first behavior.
• Coach staff on selling skills and customer service principles.
• Educate team on product knowledge and selling resources to meet business goals.
• Foster a positive, fair environment aligned with our People-First philosophy.
• Resolve client service issues including delivery/pick-up through efficient use of reporting systems.

Skills

Retail leadership

Customer service

Communication

Sales planning

Job description

West Elm at Williams-Sonoma, Inc. in Asheville, NC is hiring an Assistant Manager of Sales and Service to lead a team in delivering world-class service and achieving sales goals.

You will model client-first interactions, ensure staffing coverage, coach associates, and uphold our People First culture. This full-time role requires strong communication and leadership, with the ability to manage multiple priorities in a fast-paced retail environment.