People-First Store Leader: Growth & Guest Experience

Carter's Inc.; Shenandoah (TX); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% discount

Referral bonuses

Education program (Advance You)

Paid time off and holidays

Parental leave

Adoption assistance

Job summary

Carter's Inc. in Shenandoah, TX, is seeking an Assistant Store Manager to lead the sales floor, greet customers, and support store operations.

You will coach teammates, manage schedules, and ensure a welcoming, inclusive environment while delivering outstanding product knowledge. This role emphasizes leadership, customer engagement, and accountability, with opportunities to grow through training and development programs.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Proven leadership and customer engagement skills.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer engagement

Communication skills

Computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's Inc. in Shenandoah, TX, is seeking an Assistant Store Manager to lead the sales floor, greet customers, and support store operations.

You will coach teammates, manage schedules, and ensure a welcoming, inclusive environment while delivering outstanding product knowledge. This role emphasizes leadership, customer engagement, and accountability, with opportunities to grow through training and development programs.