People-First Retail Leader — Assistant Manager

Carter's Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

30% employee discount

Health benefits

Paid time off & holidays

Job summary

Carter’s Inc. is seeking an Assistant Store Manager in the United States to lead operations on the sales floor and support the Store Manager in building a high-performing team.

You’ll ensure welcoming service, product knowledge, and a safe, inclusive environment for customers and staff. Responsibilities include coaching staff, analyzing KPIs, executing merchandising plans, and driving brand standards while maintaining a positive guest experience and operational controls.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Retail management

Leadership

Communication

Computer skills (Outlook, Excel)

Education

High school diploma or GED

Job description

Carter’s Inc. is seeking an Assistant Store Manager in the United States to lead operations on the sales floor and support the Store Manager in building a high-performing team.

You’ll ensure welcoming service, product knowledge, and a safe, inclusive environment for customers and staff. Responsibilities include coaching staff, analyzing KPIs, executing merchandising plans, and driving brand standards while maintaining a positive guest experience and operational controls.