People-First Shift Lead | Team Coach & Service Quality

Ziggi’s Coffee, LLC; Granite Falls (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our people-first values while guiding a fast-paced team to deliver exceptional service. You will model behavior, support staff development, and ensure smooth daily operations in our store environment.

Responsibilities include training, coaching, maintaining policy adherence, and turning customer concerns into positive experiences to foster a welcoming shop personality.

Qualifications

• Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking abilities.
• Thrives in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and foster a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and owner about wins and improvements.
• Ensure adherence to policies while upholding core values.
• Train new staff and provide ongoing coaching to others.
• Address deviations, delegate tasks, and keep operations flowing.
• Handle customer concerns with professionalism and empathy.

Skills

Shift lead experience

Organizational skills

Multitasking

Communication skills

Team leadership

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our people-first values while guiding a fast-paced team to deliver exceptional service. You will model behavior, support staff development, and ensure smooth daily operations in our store environment.

Responsibilities include training, coaching, maintaining policy adherence, and turning customer concerns into positive experiences to foster a welcoming shop personality.