Assistant Store Manager — Growth & Customer Experience Leader

Carters Inc.; Lancaster (Lancaster County); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Discount on brands (30%)

Referral bonuses

Education/Advance You program

Job summary

Carter’s is seeking an Assistant Store Manager in the United States. You’ll be the first face of the brand for growing families, welcoming customers, and guiding them through our baby basics and school readiness products.

You’ll lead a team, coach for service excellence, and help drive sales while maintaining an inclusive, positive store environment. Join Carter’s to develop skills, participate in recruiting and training, and support merchandising and loss-prevention efforts.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Lift 40 pounds and stand for extended periods.
• Availability including days, nights, weekends, and holidays.
• Proficient in Outlook and Excel.

Responsibilities

• Execute workforce management to ensure a customer focus on the sales floor.
• Greet customers and assist with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to meet service standards and omnichannel experience.
• Analyze business and drive KPIs with the team.
• Build customer loyalty through company programs, including credit.
• Assist Store Manager with recruiting, training, and development.
• Recognize performance and redirect employees as needed.
• Plan, track, and report tasks and financial results.
• Plan merchandising standards and promotional planning.
• Reduce loss through service and operational controls.

Skills

Retail management

Customer service

Leadership

Team supervision

Proficient computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s is seeking an Assistant Store Manager in the United States. You’ll be the first face of the brand for growing families, welcoming customers, and guiding them through our baby basics and school readiness products.

You’ll lead a team, coach for service excellence, and help drive sales while maintaining an inclusive, positive store environment. Join Carter’s to develop skills, participate in recruiting and training, and support merchandising and loss-prevention efforts.