People-First Restaurant Manager: Lead Ops & Guest Experience

Shake Shack; Braintree (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Shack meal discounts

Corporate discounts

Medical/Dental/Vision Insurance

Life & Disability Insurance

401k with company match

Paid time off

Paid parental leave

FSA & DCA

Employee Assistance Program

Pre-Tax commuter and parking

Development opportunities

Job summary

Shake Shack in Massachusetts is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team. You will train staff, drive hospitality excellence, and implement brand-promoting events in the local community.

Ideal candidates have 2-3 years of management experience in fast-paced restaurants, strong knowledge of operations, and a willingness to work flexible hours.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

People leadership

Operations management

Financial awareness

Flexible/adaptable

Job description

Shake Shack in Massachusetts is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team. You will train staff, drive hospitality excellence, and implement brand-promoting events in the local community.

Ideal candidates have 2-3 years of management experience in fast-paced restaurants, strong knowledge of operations, and a willingness to work flexible hours.