Restaurant Operations Lead: Guest Experience & Growth

Shake Shack; Boston (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Meal discounts

Corporate discounts

Health insurance

401k with match

Paid time off

Parental leave

Flexible spending accounts

Employee assistance program

Commuter benefits

Job summary

Shake Shack in Boston is seeking a Restaurant Manager to oversee daily operations, ensuring guest satisfaction and adherence to brand standards. You will lead and train a team in a fast-paced, hospitality-focused environment.

Responsibilities include coaching for excellence, promoting the brand locally, and maintaining sanitation and safety compliance. This role offers growth opportunities within a dynamic ShackFam culture.

Qualifications

• 2–3 years of restaurant management experience in a high-volume setting.
• Knowledge of restaurant operations, including personnel management, food planning, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on Shack operations.
• Motivate and manage team to provide hospitality at the highest level.
• Demonstrate leadership with coaching and achieve excellence.
• Develop and implement plan to promote the brand in the local community via events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Staff training

Leadership

Budgeting

Customer service

Job description

Shake Shack in Boston is seeking a Restaurant Manager to oversee daily operations, ensuring guest satisfaction and adherence to brand standards. You will lead and train a team in a fast-paced, hospitality-focused environment.

Responsibilities include coaching for excellence, promoting the brand locally, and maintaining sanitation and safety compliance. This role offers growth opportunities within a dynamic ShackFam culture.