Restaurant Operations Lead - Train, Coach, Grow

shakeshack; Grand Prairie (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Shake Shack meal discounts

401k plan with company match

Paid time off

Paid parental leave

Medical, Dental, and Vision Insurance

Employee Assistance Program

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations with a focus on delivering exceptional service and hospitality. You will train staff, motivate teams, and drive excellence across all Shack operations.

Ideal candidates bring 2–3 years in high-volume restaurant management, strong financial acumen, and a commitment to food safety and sanitation; flexible hours are expected.

Qualifications

• 2–3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management

Team Leadership

Operations Management

Food Safety

Budgeting

Education

Food handler certification

Tools

POS Systems

Inventory Management

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations with a focus on delivering exceptional service and hospitality. You will train staff, motivate teams, and drive excellence across all Shack operations.

Ideal candidates bring 2–3 years in high-volume restaurant management, strong financial acumen, and a commitment to food safety and sanitation; flexible hours are expected.