People-First Restaurant Leader

burgerking; Illinois; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King in Chicago, IL is seeking a hands-on supervisor to lead day-to-day operations and guest service excellence. You will train, coach, and develop team members while maintaining quality and safety standards.

Key responsibilities include scheduling, achieving QSC goals, controlling costs, and delivering memorable guest experiences in a fast-paced environment. This role requires strong communication and leadership skills with a dedication to hospitality.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts people and restaurant first, not yourself.
• Create Memorable Experiences—delivers a service experience guests want to repeat.
• Administration—balances employee and guest experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles and motivates the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisors' capability for advancement.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean, and product quality is maintained.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC standards.
• Ensures accurate daily numbers, cash handling, and HACCP logs.
• Reviews inventory and creates product orders.
• Evaluates cost controls and makes necessary adjustments.
• Monitors staffing and onboarding for new team members.
• Implements action plans addressing employee needs and Operational Assessments.

Skills

Guest service

Communication

Conflict resolution

Team leadership

Education

High school diploma or equivalent

1-2 years supervisory experience

Job description

Burger King in Chicago, IL is seeking a hands-on supervisor to lead day-to-day operations and guest service excellence. You will train, coach, and develop team members while maintaining quality and safety standards.

Key responsibilities include scheduling, achieving QSC goals, controlling costs, and delivering memorable guest experiences in a fast-paced environment. This role requires strong communication and leadership skills with a dedication to hospitality.