People-First GM — Lead Teams, Boost Guest Experience & Sales

Massage Envy; D'Iberville (MS); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Career advancement

Job summary

Massage Envy in D'Iberville is seeking an experienced General Manager who leads with heart, accountability, and a passion for helping others succeed. You will lead clinic operations, mentor leaders, and cultivate a service-driven culture where the team feels supported and guests are genuinely cared for.

The role requires 3-5 years of management experience, a proven track record in sales and customer service, and a team-focused leadership style.

Qualifications

• 3-5 years of management experience in retail, hospitality, or customer-focused environments.
• Proven success in sales, team development, and customer service.
• Organized, detail oriented, and adaptable.
• A clear communicator who leads with empathy, integrity, and confidence.
• Committed to creating a workplace where people feel motivated, respected, and part of something bigger.

Responsibilities

• Lead daily clinic operations with a strong focus on guest experience, membership growth, and sales performance
• Coach, develop, and retain a high-performing team through hands-on leadership and accountability
• Drive results by balancing people development with operational and financial goals
• Resolve guest and employee concerns with empathy, professionalism, and sound judgment
• Build and sustain a positive, service-driven culture where teams feel supported and guests feel valued
• Lead local marketing and promotion efforts to drive memberships and sales

Skills

Management

Sales

Team development

Customer service

Communication

Empathy

Integrity

Job description

Massage Envy in D'Iberville is seeking an experienced General Manager who leads with heart, accountability, and a passion for helping others succeed. You will lead clinic operations, mentor leaders, and cultivate a service-driven culture where the team feels supported and guests are genuinely cared for.

The role requires 3-5 years of management experience, a proven track record in sales and customer service, and a team-focused leadership style.