People-First Assistant Manager: Guest Experience & Ops

burgerking; Huntsville (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Huntsville, TX is seeking a hands-on supervisor to develop servant leadership within the team and ensure high-quality guest experiences. You will lead training, manage scheduling, and drive performance across operations to meet financial goals.

As a key member of the team, you will coach staff, monitor service speed, and uphold brand standards. This role requires flexibility across shifts, weekends, and holidays, with a focus on customer satisfaction and team growth.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first.
• Create Memorable Experiences—delivers service guests can’t wait to repeat.
• Administration—balance quality guest experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles and motivates the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisors’ capabilities for the next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback.
• Monitors speed of service to meet guest expectations.
• Ensures the restaurant is welcoming and clean.
• Maintains product quality and operations standards.
• Partners with the GM to improve guest metrics.
• Reviews sales and scheduling to meet QSC goals.
• Ensures accurate daily numbers, cash handling, and HACCP logs.
• Reviews inventory to create product orders.
• Evaluates cost controls and adjusts accordingly.
• Monitors people charts and production planning.
• Creates and monitors schedules and onboarding for new team members.
• Implements action plans to address employee needs and operational assessments.

Skills

People skills

Leadership

Guest service

Education

High school diploma or equivalent

Job description

Burger King in Huntsville, TX is seeking a hands-on supervisor to develop servant leadership within the team and ensure high-quality guest experiences. You will lead training, manage scheduling, and drive performance across operations to meet financial goals.

As a key member of the team, you will coach staff, monitor service speed, and uphold brand standards. This role requires flexibility across shifts, weekends, and holidays, with a focus on customer satisfaction and team growth.