People-First Assistant General Manager — Growth & Operations

Skilz for Kids; Everett (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Training & development

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Job summary

KidStrong in Everett, WA is seeking an Assistant General Manager to support the general manager in driving growth, managing daily operations, and developing team members.

This leadership role focuses on member experience, sales, retention, and program quality, with duties including staffing, coaching, and ensuring safety and brand standards.

Open availability, strong people leadership, and a passion for developing children are essential for success in this hands-on center position.

Qualifications

• Previous management or supervisory experience preferred.
• Sales, customer service, or business operations experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Motivate teams, provide feedback, and hold others accountable.
• Results-driven mindset with understanding of sales goals.

Responsibilities

• Support the General Manager in achieving membership, revenue, retention, and operational goals.
• Monitor KPIs and identify opportunities for improvement.
• Oversee daily operations, staff scheduling, center maintenance, and admin tasks.
• Ensure compliance with policies, safety standards, and brand expectations.
• Serve as Leader on Duty in GM's absence and assist staff.
• Drive membership sales, lead conversions, and CRM accuracy.
• Promote programs including camps, parties, and events.
• Identify local outreach and community partnership opportunities.
• Lead by example, coach, train, and evaluate team members.
• Build strong relationships with families and ensure exceptional service.

Skills

Leadership

Sales skills

Customer service

Team motivation

Communication

Problem solving

Google Workspace

CRM systems

Coach certification

Tools

Google Workspace

CRM systems

Glofox

Podium

Slack

Job description

KidStrong in Everett, WA is seeking an Assistant General Manager to support the general manager in driving growth, managing daily operations, and developing team members.

This leadership role focuses on member experience, sales, retention, and program quality, with duties including staffing, coaching, and ensuring safety and brand standards.

Open availability, strong people leadership, and a passion for developing children are essential for success in this hands-on center position.