People-Driven Branch Leader: Path to Manager

Arbor Financial Credit Union; Kalamazoo, Northern (MI, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision and dental insurance

HSA and Flexible spending plans

401(k) with match and profit sharing

Incentive bonus

Tuition reimbursement

Job summary

Arbor Financial Credit Union in Kalamazoo, MI seeks an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will assist with account services and consumer loans, lead team meetings, and ensure branch compliance while building strong member relationships.

Eligible candidates have 2–3 years in retail banking or related fields, strong leadership and communication skills, and a good grasp of financial products and regulations.

Qualifications

• 2–3 years of experience in retail banking, financial services, or customer service.
• Strong leadership, communication, member service, and interpersonal skills.
• Solid knowledge of financial products, services, and regulatory requirements.
• Proficiency in basic computer operation and Microsoft 365.

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Skills

Leadership

Communication

Interpersonal skills

Customer service

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

Arbor Financial Credit Union in Kalamazoo, MI seeks an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will assist with account services and consumer loans, lead team meetings, and ensure branch compliance while building strong member relationships.

Eligible candidates have 2–3 years in retail banking or related fields, strong leadership and communication skills, and a good grasp of financial products and regulations.