Assistant Branch Manager

Arbor Financial Credit Union; Michigan; Hybrid; USD 57,090,000 - 77,239,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Health insurance

HSA

Tuition reimbursement

Loan/mortgage discounts

Job summary

Arbor Financial Credit Union in Caledonia, MI is seeking an Assistant Branch Manager to lead a small team, support daily branch operations, and help grow our Grand Rapids region presence. The role emphasizes customer service excellence and community engagement, with guidance for shift leadership and accountability for results.

Starting pay is $23.44/hour, and the position offers a professional environment with opportunities for development and advancement, Monday–Friday with occasional half-day

Qualifications

• 2–3 years of retail management or people leadership experience.
• Strong customer service orientation and problem-solving skills.
• Comfort with financial products, systems, and confidential information.

Responsibilities

• Assist members with accounts and consumer loans, and resolve issues.
• Mentor a small team and support daily branch operations.
• Ensure compliance with policies, procedures and regulations; represent Arbor in community events.

Skills

Leadership

Customer service

Team mentoring

Cash handling

Communication

Relationship building

Education

High School Diploma or equivalent

Job description

Description

Assistant Branch Manager

Location: Caledonia, MI

Starting Pay: $23.44/hour

We’re looking for a driven professional with retail/service leadership experience who is ready to launch their career to the next level. As an Assistant Branch Manager, you’ll combine hands‑on leadership, customer service excellence, and community engagement while helping Arbor Financial Credit Union expand in the Grand Rapids region. This role is ideal for candidates with management experience in fast food, retail, hospitality, or restaurants who thrive in people‑focused environments. If you’ve led shifts, coached teams, handled cash, resolved customer issues, and been accountable for results, you already have the foundation to succeed here.

Why This Role Stands Out

• We’re willing to train the right person –banking experience not necessarily required
• Starting Pay: $23.44/hour
• Professional environment with opportunities for development and advancement
• Day shift hours Mon – Fri, occasional Saturdays (half day)
• Work that makes a difference in members’ financial lives

What You’ll Do

In this role, you’ll support daily branch operations while mentoring a small team, stepping in for the Branch Manager as needed. You’ll assist members with accounts, consumer loans, and issue resolution, while also ensuring compliance with policies, procedures, and regulations. In addition, you’ll represent Arbor in community events and outreach efforts, helping to strengthen our presence and support our growth across West Michigan.

Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit‑sharing contribution
• Top‑notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short‑term/long‑term disability coverage
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What We’re Looking For

• A growth mindset, drive to succeed, and passion for exceptional member service
• Experience in retail management, customer service leadership, or leadership in a related field, ideally 2-3 years
• High School Diploma or equivalent
• Strong leadership, communication, and relationship‑building skills
• Comfort working with financial products, systems, and confidential information
• Commitment to the GR community and a desire to make a positive impact
• Proficiency in basic computer operation
• Helpful but not required: Banking/financial services experience; college degree in business, finance, or related field