Assistant Branch Manager

Arbor Financial Credit Union; Kalamazoo, Northern (MI, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision and dental insurance

HSA and Flexible spending plans

401(k) with match and profit sharing

Incentive bonus

Tuition reimbursement

Job summary

Arbor Financial Credit Union in Kalamazoo, MI seeks an Assistant Branch Manager to support daily operations, mentor staff, and deliver exceptional member service. You will assist with account services and consumer loans, lead team meetings, and ensure branch compliance while building strong member relationships.

Eligible candidates have 2–3 years in retail banking or related fields, strong leadership and communication skills, and a good grasp of financial products and regulations.

Qualifications

• 2–3 years of experience in retail banking, financial services, or customer service.
• Strong leadership, communication, member service, and interpersonal skills.
• Solid knowledge of financial products, services, and regulatory requirements.
• Proficiency in basic computer operation and Microsoft 365.

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Skills

Leadership

Communication

Interpersonal skills

Customer service

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

Description

Assistant Branch Manager Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization
• Tuition reimbursement

Starting Wage:

$23.44/Hour, based on experience

Location:

Kalamazoo, MI

About The Role

Assistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the absence of the Branch Manager, assisting with account services and consumer loans, and ensuring compliance with policies and regulations, you will proactively build relationships with members to identify and meet their financial needs.

Where You’re Headed

Assistant Branch Managers often grow into Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Represent the branch at community events

Is This You?

• High School Diploma or equivalent
• 2–3 years of experience in retail banking, financial services, or customer service
• Strong leadership, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulatory requirements
• Proficiency in basic computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travel
• Strong attention to detail, problem-solving, and organizational skills
• Ability to handle confidential information with discretion
• Able to be bonded (Age 18+)
• Preferred But Not Required: College degree (business, finance, or related), leadership experience, proficiency with Fiserv DNA, consumer lending and/or sales experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.