Branch Operations Lead — Grow Toward Manager

Arbor Financial Credit Union; Lawrence Township (MI); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision & dental

HSA

Flexible spending plans

Life insurance

Short/long-term disability

401(k) with 6% match and 4% profit‑sh‑

Tuition reimbursement

Incentive bonus

Job summary

Arbor Financial Credit Union in Lawrence, Michigan, is seeking an Assistant Branch Manager to support daily operations, mentor staff, and assist with account services and consumer loans. You will build member relationships to meet financial needs while ensuring compliance and fraud mitigation.

This leadership role offers opportunities for growth and community engagement. Starting wage is $23.44 per hour, based on experience, with full benefits and potential for advancement into branch leadership

Qualifications

• High School Diploma or equivalent required.
• 2–3 years experience in retail banking, financial services, or customer service.
• Strong leadership, communication, member service, and interpersonal skills.
• Solid knowledge of financial products, services, and regulatory requirements.
• Proficiency in basic computer operation and Microsoft 365.
• Professionalism in conduct, communication, and appearance.

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues.
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits.
• Represent the branch at community events.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Attention to detail

Problem-solving

Organization

Discretion with confidential info

Teamwork

Travel (occasional)

Education

High School Diploma or equivalent

College degree in business/finance or related (preferred)

Tools

Microsoft 365

Basic computer skills

Fiserv DNA

Job description

Arbor Financial Credit Union in Lawrence, Michigan, is seeking an Assistant Branch Manager to support daily operations, mentor staff, and assist with account services and consumer loans. You will build member relationships to meet financial needs while ensuring compliance and fraud mitigation.

This leadership role offers opportunities for growth and community engagement. Starting wage is $23.44 per hour, based on experience, with full benefits and potential for advancement into branch leadership