Assistant Branch Manager

Arbor Financial Credit Union; Caledonia (MI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Health, dental, and vision insurance

Tuition reimbursement

Community involvement

Job summary

Arbor Financial Credit Union in Caledonia, MI is seeking an Assistant Branch Manager to lead a small team and ensure excellent member service. You’ll support daily branch operations, coach staff, handle member accounts and consumer loans, and help drive community outreach in West Michigan.

This role offers on-site day shifts, a starting pay of $23.44 per hour, and opportunities for development and advancement within a long‑standing financial cooperative that values integrity, teamwork, and

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of retail/service leadership experience.
• Strong leadership, communication, and relationship-building skills.
• Comfort with financial products and confidential information.
• Ability to mentor a small team and support branch operations.

Responsibilities

• Support daily branch operations while mentoring a small team.
• Step in for the Branch Manager as needed.
• Assist members with accounts and consumer loans.
• Ensure compliance with policies, procedures, and regulations.
• Represent Arbor in community events and outreach efforts.

Skills

Leadership

Customer Service

Team Coaching

Community Engagement

Education

High School Diploma

Tools

Banking Systems

Job description

Description

Assistant Branch Manager

Location: Caledonia, MI

Starting Pay: $23.44/hour

We’re looking for a driven professional with retail/service leadership experience who is ready to launch their career to the next level. As an Assistant Branch Manager, you’ll combine hands‑on leadership, customer service excellence, and community engagement while helping Arbor Financial Credit Union expand in the Grand Rapids region. This role is ideal for candidates with management experience in fast food, retail, hospitality, or restaurants who thrive in people‑focused environments. If you’ve led shifts, coached teams, handled cash, resolved customer issues, and been accountable for results, you already have the foundation to succeed here.

Why This Role Stands Out

• We’re willing to train the right person –banking experience not necessarily required
• Starting Pay: $23.44/hour
• Professional environment with opportunities for development and advancement
• Day shift hours Mon – Fri, occasional Saturdays (half day)
• Work that makes a difference in members’ financial lives

What You’ll Do

In this role, you’ll support daily branch operations while mentoring a small team, stepping in for the Branch Manager as needed. You’ll assist members with accounts, consumer loans, and issue resolution, while also ensuring compliance with policies, procedures, and regulations. In addition, you’ll represent Arbor in community events and outreach efforts, helping to strengthen our presence and support our growth across West Michigan.

Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit‑sharing contribution
• Top‑notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short‑term/long‑term disability coverage
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What We’re Looking For

• A growth mindset, drive to succeed, and passion for exceptional member service
• Experience in retail management, customer service leadership, or leadership in a related field, ideally 2-3 years
• High School Diploma or equivalent
• Strong leadership, communication, and relationship‑building skills
• Comfort working with financial products, systems, and confidential information
• Commitment to the GR community and a desire to make a positive impact
• Proficiency in basic computer operation
• Helpful but not required: Banking/financial services experience; college degree in business, finance, or related field

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Visit our website to discover what makes us exceptional.