Pension Benefits Assistant (Temp)

Serco; Chicago (IL); Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Serco is seeking a General Clerk III to support retirement pension processing on a dynamic, fast-paced team. This temporary role (6-8 months) involves handling routine case processing, reviewing applications for completeness, and responding to customer requests while adhering to established policies and security requirements.

Candidates should have a High School Diploma or GED, at least 1 year of relevant experience, and proficiency with Microsoft Office. A Public Trust clearance is required.

Formación

• High School Diploma or GED required.
• 1 year of relevant work experience (benefits, payroll, HR, customer service, etc.).
• Proficient with Microsoft Office applications.
• Must be able to obtain and maintain a Public Trust security clearance.

Responsabilidades

• Perform clerical functions for processing activities, including reviewing applications for completeness.
• Submit requests for customer correspondence using client-based software.
• Review incoming customer communications, mail and returned mail.
• Process customer requested account updates and respond to inquiries.
• Be knowledgeable about benefits administration concepts and procedures.
• Work under supervision and adhere to PBGC, Serco and team policies.
• Demonstrate Serco values in daily work.

Conocimientos

Microsoft Office

Customer service

Data entry

Clerical tasks

Educación

High School Diploma or GED

Descripción del empleo

Serco is seeking a General Clerk III to support retirement pension processing on a dynamic, fast-paced team. This temporary role (6-8 months) involves handling routine case processing, reviewing applications for completeness, and responding to customer requests while adhering to established policies and security requirements.

Candidates should have a High School Diploma or GED, at least 1 year of relevant experience, and proficiency with Microsoft Office. A Public Trust clearance is required.