Pension Benefits Clerk (Temp) — Fast-Paced Support

Serco; Delaware; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Tuition reimbursement program

Life insurance

Disability coverage

Employee Assistance Program

Parental leave benefits

Job summary

Serco is seeking a General Clerk III for a 6- to 8-month temporary assignment in the United States. The role supports customers with processing retirement pensions and involves clerical tasks, correspondence, and data processing under supervision.

Applicants should have a High School Diploma or GED and at least 1 year of related experience, plus Microsoft Office proficiency and the ability to obtain a Public Trust clearance. Serco emphasizes customer service and compliance with policies.

Qualifications

• High School Diploma or GED.
• 1 year of relevant work experience in benefits processing, customer service or related fields.
• Proficiency with Microsoft Office.
• Must be able to obtain Public Trust security clearance.

Responsibilities

• Review incoming applications for completeness and accuracy.
• Submit requests for customer correspondence using client-based software.
• Review incoming customer mail and returned mail.
• Process customer requested account updates.
• Respond to customer requests in a timely manner.
• Demonstrate knowledge of benefits administration concepts, practices and procedures.
• Work under supervision and adhere to policies.
• Embody Serco values.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Serco is seeking a General Clerk III for a 6- to 8-month temporary assignment in the United States. The role supports customers with processing retirement pensions and involves clerical tasks, correspondence, and data processing under supervision.

Applicants should have a High School Diploma or GED and at least 1 year of related experience, plus Microsoft Office proficiency and the ability to obtain a Public Trust clearance. Serco emphasizes customer service and compliance with policies.