Pediatrics Referral Operations Supervisor

Utah; Salt Lake City (UT); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Health care coverage

Retirement contributions

Paid leave time

Tuition reduction

Job summary

University of Utah Health in Salt Lake City is seeking a Referral Team Supervisor to supervise and coordinate daily referral team operations within the Department of Pediatrics. You will hire, train, coach, and evaluate staff; assign work queues; monitor EPIC In Basket activity; resolve referral issues; and prepare operational and statistical reports.

The ambulatory pediatric group spans multiple clinics and locations, with the team housed in a call center environment.

Qualifications

• Requires bachelor’s (or equivalency) with up to 2 years of directly related work experience.
• Experience supervising or leading teams in HIM , referrals, scheduling, revenue cycle, prior authorization, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and In Basket management.

Responsibilities

• Supervises the daily operations of the referral team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, monitoring adherence to the time and attendance policy, and recommending pay increases.
• Resolves problems and responds to complaints related to referral requests, referral processing, patient access, and escalated staff or provider concerns.
• Assists in the revision and addition of department policies, procedures, workflows, and standards related to referral processes.
• Assists in the long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
• Maintains department records and helps prepare monthly reports related to referral volume, productivity, turnaround times, work queue activity, denials, and other departmental performance metrics.
• Participates and serves on departmental, interdisciplinary, and organizational committees/meetings as assigned.
• May perform all duties of the referral team as required, including processing or assisting with complex, urgent, or escalated referral requests.
• Utilizes the EPIC ( EMR ) to monitor department workflows, work queues, referral activity, patient information, and related operational processes; serves as a resource to staff regarding appropriate use of EPIC for referral functions.
• Monitors and manages EPIC In Basket activity to ensure messages and referral related requests are appropriately reviewed, assigned, routed, and addressed within established department standards and turnaround times.

Skills

Staff supervision

EPIC In Basket

Workflow coordination

Interdepartmental collaboration

Education

Bachelor’s degree or higher

Tools

EPIC EMR

Job description

University of Utah Health in Salt Lake City is seeking a Referral Team Supervisor to supervise and coordinate daily referral team operations within the Department of Pediatrics. You will hire, train, coach, and evaluate staff; assign work queues; monitor EPIC In Basket activity; resolve referral issues; and prepare operational and statistical reports.

The ambulatory pediatric group spans multiple clinics and locations, with the team housed in a call center environment.