Referral Operations Lead - Pediatrics

University of Utah Health Research; Salt Lake City (UT); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Health care benefits

14.2% retirement contributions

Paid leave

11 paid Holidays per year

Tuition reduction for employees and F2

Life insurance

Disability insurance

Transit benefits

Employee discounts

Professional development opportunities

Job summary

University of Utah Health Research in Salt Lake City seeks a Referral Team Supervisor to oversee the daily operations of the referral team within pediatrics. You will hire, train, coach, and evaluate staff; manage work queues, EPIC In Basket activity, and referral workflows; prepare reports and monitor performance.

Requires a bachelor's degree (or equiv) with related experience, or a master's degree, and prior experience supervising teams in referral processing or HR-related functions.

Qualifications

• Requires a bachelor’s (or equivalent) with up to 2 years of directly related work experience or a master’s (or equivalent) degree.
• Experience supervising or leading teams in referrals, scheduling, revenue cycle, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and In Basket management.

Responsibilities

• Supervises the daily operations of the referral team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, and monitoring adherence to the time and attendance policy, and recommending pay increases.
• Resolves problems and responds to complaints related to referral requests, processing, patient access, and escalated staff or provider concerns.
• Assists in the revision and addition of department policies, procedures, workflows, and standards related to referral processes.
• Assists in long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
• Maintains department records and helps prepare monthly reports related to referral volume, productivity, turnaround times, work queue activity, denials, and other metrics.
• Participates on departmental/organizational committees and may perform duties of the referral team as required.
• Monitors and uses EPIC to manage workflows, In Basket activity, and referral-related requests within established standards.

Skills

Staff supervision

Referral processing

EPIC experience

Team leadership

Customer service

Education

Bachelor’s degree or equivalent

Master’s degree (or equivalent)

Tools

EPIC EMR

Job description

University of Utah Health Research in Salt Lake City seeks a Referral Team Supervisor to oversee the daily operations of the referral team within pediatrics. You will hire, train, coach, and evaluate staff; manage work queues, EPIC In Basket activity, and referral workflows; prepare reports and monitor performance.

Requires a bachelor's degree (or equiv) with related experience, or a master's degree, and prior experience supervising teams in referral processing or HR-related functions.