Referral Team Supervisor

University of Utah; Salt Lake City (UT); In loco; USD 51.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Retirement contributions

Paid time off

Holidays

Tuition reduction

Transit benefits

Employee discounts

Professional development

Descrizione del lavoro

The Referral Team Supervisor at the University of Utah in Salt Lake City oversees the daily operations of the pediatric referral team within the Department of Pediatrics. The role includes hiring, training, coaching staff, and managing work queues, EPIC In Basket activity, and performance metrics in a hospital outpatient setting.

This position sits in a call-center environment and reports to the Pediatric Clinical Enterprise.

Competenze

• Requires a bachelor's (or equivalency) with up to 2 years of directly related work experience or a master's (or equivalency) degree.
• Department may hire employee at one of the following job levels: Supervisor, Administration Management with equivalent education/experience.
• Experience with referral processing and collaborating with healthcare teams is preferred.
• Prior supervisory or team-lead experience is advantageous.

Mansioni

• Supervises daily referral-team operations; hires, trains, coaches staff; manages work queues and performance.
• Resolves problems and responds to complaints related to referral requests, processing, patient access, and staff/provider concerns.
• Assists in policy revisions and department procedures related to referral processes.
• Assists in long-range planning of department goals, staffing, productivity and turnaround times.
• Maintains department records and prepares monthly reports on referral metrics and denials.
• Participates on departmental, interdisciplinary and organizational committees.
• May perform duties of the referral team for complex or escalated referrals.
• Uses EPIC to monitor workflows, workqueues, and In Basket activity; serves as a resource for EPIC usage.
• Monitors EPIC In Basket to ensure timely review and routing of messages.

Formazione

Bachelor's degree or higher

Strumenti

EPIC EMR

Descrizione del lavoro

Referral Team Supervisor

Job Summary

Clinical Enterprise has an immediate opening for a Referral TeamSupervisor, in the Department of Pediatrics at the University ofUtah Spencer F. Eccles School of Medicine. This position supervisesand coordinates the daily operations of the referral team byhiring, training, coaching, and evaluating staff; assigning andmonitoring work queues and EPIC In Basket activity; resolvingescalated referral issues; monitoring productivity and turnaroundtimes; and preparing operational and statistical reports. Thisposition is part of the operations team responsible for pediatricambulatory clinic services.

The ambulatory group in the Department consists of 13 pediatricsubspecialty divisions and service lines that practice primarily atEccles Primary Children's Outpatient Services building (PCOS),Primary Children's Hospital (PCH) Riverton, PCH Layton, MillerPrimary Children's Lehi, and some satellite clinics. The pediatricambulatory clinics at PCH operate in clinic space that is leasedfrom PCH and used in conjunction with PCH and other University andcommunity pediatric providers.

This position is housed in a call center, separate from cliniclocations.

The Department of Pediatrics is the second largest department inthe University of Utah School of Medicine and one of the largestpediatric departments in the country. We are committed to improvingthe lives of children through excellence in advocacy, education,research, and clinical care. For more information about theDepartment of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.

The University of Utah offers a comprehensive benefits packageincluding:

• Excellent healthcare coverage at affordable rates (see the SummaryComparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to$25,000
• Variety of elective insurance coverage, including life insurance, short andlong-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health andfitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Employee Health Requirements

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers andcommunity by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions

1. Supervises the daily operations of the referral team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, monitoring adherence to the time and attendance policy, and recommending pay increases.
2. Resolves problems and responds to complaints related to referral requests, referral processing, patient access, and escalated staff or provider concerns.
3. Assists in the revision and addition of department policies, procedures, workflows, and standards related to referral processes.
4. Assists in the long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
5. Maintains department records and helps prepare monthly reports related to referral volume, productivity, turnaround times, work queue activity, denials, and other departmental performance metrics.
6. Participates and serves on departmental, interdisciplinary, and organizational committees/meetings as assigned.
7. May perform all duties of the referral team as required, including processing or assisting with complex, urgent, or escalated referral requests.
8. Utilizes the EPIC (EMR) to monitor department workflows, workqueues, referral activity, patient information, and related operational processes; serves as a resource to staff regarding appropriate use of EPIC for referral functions.
9. Monitors and manages EPIC In Basket activity to ensure messages and referral related requests are appropriately reviewed, assigned, routed, and addressed within established department standards and turnaround times.

Supervisor, Administration Management

Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university's mission and objectives. Requires a bachelor's (or equivalency) with up to 2 years of directly related work experience or a master's (or equivalency) degree.

This is a Supervisor-Level position in the Management track.

Disclaimer: This job description has been designedto indicate the general nature and level of work performed byemployees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assignedto the job.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels

Supervisor, Administration Management: Requires a bachelor's (or equivalency) with up to 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

• Experience working in referral processing.
• Experience supervising or leading teams in HIM, referrals, scheduling, revenue cycle, prior authorization, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and InBasket management.

The Department will screen applicants according to the identified preferences.

Requisition Number: PRN46642B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday, 8:00 a.m. – 5:00 p.m. Hours may vary based on operational needs.

Department: 01101 - Pediatric Clinical Enterprise

Location: Other

Pay Rate Range: $51,000 to $72,800

Close Date: 01/30/2027