Referral Team Supervisor

University of Utah Health Research; Salt Lake City (UT); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Health care benefits

14.2% retirement contributions

Paid leave

11 paid Holidays per year

Tuition reduction for employees and F2

Life insurance

Disability insurance

Transit benefits

Employee discounts

Professional development opportunities

Job summary

University of Utah Health Research in Salt Lake City seeks a Referral Team Supervisor to oversee the daily operations of the referral team within pediatrics. You will hire, train, coach, and evaluate staff; manage work queues, EPIC In Basket activity, and referral workflows; prepare reports and monitor performance.

Requires a bachelor's degree (or equiv) with related experience, or a master's degree, and prior experience supervising teams in referral processing or HR-related functions.

Qualifications

• Requires a bachelor’s (or equivalent) with up to 2 years of directly related work experience or a master’s (or equivalent) degree.
• Experience supervising or leading teams in referrals, scheduling, revenue cycle, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and In Basket management.

Responsibilities

• Supervises the daily operations of the referral team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, and monitoring adherence to the time and attendance policy, and recommending pay increases.
• Resolves problems and responds to complaints related to referral requests, processing, patient access, and escalated staff or provider concerns.
• Assists in the revision and addition of department policies, procedures, workflows, and standards related to referral processes.
• Assists in long-range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
• Maintains department records and helps prepare monthly reports related to referral volume, productivity, turnaround times, work queue activity, denials, and other metrics.
• Participates on departmental/organizational committees and may perform duties of the referral team as required.
• Monitors and uses EPIC to manage workflows, In Basket activity, and referral-related requests within established standards.

Skills

Staff supervision

Referral processing

EPIC experience

Team leadership

Customer service

Education

Bachelor’s degree or equivalent

Master’s degree (or equivalent)

Tools

EPIC EMR

Job description

Work Schedule Summary

Monday – Friday, 8:00 a.m. – 5:00 p.m. Hours may vary based on operational needs.

Contract Type: Full Time

Standard Hours per Week: 40

Shift: Day

Pay Rate Range: $51,000 to $72,800

Location: Salt Lake City, UT

Department: 01101 - Pediatric Clinical Enterprise

VP Area: U of U Health - Academics

Working Title: Referral Team Supervisor

Job Title: Administration Management

Close Date: 01/30/2027

Job Summary

Clinical Enterprise has an immediate opening for a Referral Team Supervisor, in the Department of Pediatrics at the University of Utah Spencer F. Eccles School of Medicine. This position supervises and coordinates the daily operations of the referral team by hiring, training, coaching, and evaluating staff; assigning and monitoring work queues and EPIC In Basket activity; resolving escalated referral issues; monitoring productivity and turnaround times; and preparing operational and statistical reports. This position is part of the operations team responsible for pediatric ambulatory clinic services.

The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children’s Outpatient Services building (PCOS), Primary Children’s Hospital (PCH) Riverton, PCH Layton, Miller Primary Children’s Lehi, and some satellite clinics. The pediatric ambulatory clinics at PCH operate in clinic space that is leased from PCH and used in conjunction with PCH and other University and community pediatric providers.

This position is housed in a call center, separate from clinic locations.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Employee Health Requirements

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions

• Supervises the daily operations of the referral team including interviewing and hiring staff, assigning work and work queues, evaluating performance, coaching and training staff, planning work schedules, monitoring adherence to the time and attendance policy, and recommending pay increases.
• Resolves problems and responds to complaints related to referral requests, referral processing, patient access, and escalated staff or provider concerns.
• Assists in the revision and addition of department policies, procedures, workflows, and standards related to referral processes.
• Assists in the long‑range planning of department goals, including staffing needs, productivity, turnaround times, workflow improvements, and patient access initiatives.
• Maintains department records and helps prepare monthly reports related to referral volume, productivity, turnaround times, work queue activity, denials, and other departmental performance metrics.
• Participates and serves on departmental, interdisciplinary, and organizational committees/meetings as assigned.
• May perform all duties of the referral team as required, including processing or assisting with complex, urgent, or escalated referral requests.
• Utilizes the EPIC ( EMR ) to monitor department workflows, work queues, referral activity, patient information, and related operational processes; serves as a resource to staff regarding appropriate use of EPIC for referral functions.
• Monitors and manages EPIC In Basket activity to ensure messages and referral related requests are appropriately reviewed, assigned, routed, and addressed within established department standards and turnaround times.

Supervisor, Administration Management

Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university’s mission and objectives.

Requires a bachelor’s (or equivalency) with up to 2 years of directly related work experience or a master’s (or equivalency) degree.

This is a Supervisor-Level position in the Management track.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Supervisor, Administration Management: Requires a bachelor’s (or equivalency) with up to 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Experience working in referral processing.
• Experience supervising or leading teams in HIM , referrals, scheduling, revenue cycle, prior authorization, patient access, or clinical support staff.
• Experience utilizing EPIC for workflows, work queues, and In Basket management.

The Department will screen applicants according to the identified preferences.

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu.

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.