Pediatrics Patient Access & Scheduling Specialist

Geisinger Clinic; Pittston (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance and other benefits

Tuition reimbursement

Paid time off

Job summary

Geisinger Clinic in Pittston is seeking a front desk specialist to support the Pediatrics department. You will greet and register patients, verify demographics, schedule appointments, and help with check-out processes.

This role handles insurance coordination, collects fees, processes forms, and maintains accurate medical records. Strong communication and customer service skills are essential, along with attention to privacy and regulatory requirements.

Qualifications

• Clerical and customer service tasks within a medical office.
• Knowledge of privacy and confidentiality practices.
• Ability to communicate with patients and families.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor wait times and inform patients of changes.
• Provide kiosk support for check-in when applicable.
• Identify insurance rank and interpret responses for primary/secondary/tertiary coverages.
• Collect fees and communicate financial obligations to patients.
• Handle regulatory forms and medical record releases.
• Schedule follow-up appointments and referrals as needed.
• Maintain patient recall and reschedule lists.
• Post cash following department guidelines.

Skills

Clerical I

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Geisinger Clinic in Pittston is seeking a front desk specialist to support the Pediatrics department. You will greet and register patients, verify demographics, schedule appointments, and help with check-out processes.

This role handles insurance coordination, collects fees, processes forms, and maintains accurate medical records. Strong communication and customer service skills are essential, along with attention to privacy and regulatory requirements.