Pediatrics Front Desk Specialist

MercyOne Medical Group; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System Davenport seeks a friendly Clinic Receptionist to greet patients and visitors, verify insurance eligibility, and manage front desk duties with professionalism. The role involves checking in patients, scheduling appointments, answering calls, entering demographics in the Electronic Health Record, collecting copays, and maintaining confidentiality in a fast-paced clinic environment.

This full-time, day-shift position offers a strong team culture and opportunities for growth

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Must read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.
• Contribute to Trinity Health mission and values in daily work.

Responsibilities

• Plays front-desk role: greeting patients and visitors, ensuring efficient admitting.
• Check-in patients and complete steps for accurate intake and scheduling.
• Answer phone calls and direct them as needed.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Copy/scan documents into the EMR system in the correct location.

Skills

Interpersonal skills

Front desk

Education

High school diploma or equivalent

Tools

EMR/EHR

Job description

MercyOne Health System Davenport seeks a friendly Clinic Receptionist to greet patients and visitors, verify insurance eligibility, and manage front desk duties with professionalism. The role involves checking in patients, scheduling appointments, answering calls, entering demographics in the Electronic Health Record, collecting copays, and maintaining confidentiality in a fast-paced clinic environment.

This full-time, day-shift position offers a strong team culture and opportunities for growth