Pediatrics Care Coordinator: Scheduling & Access

Optum; New York (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Plan options

Dental & Vision

401(k) Plan

Education Reimbursement

Employee Discounts

EAP

Employee Referral Bonus

Voluntary Benefits

Job summary

Optum Pediatrics Forest Hills, part of Optum, seeks an Associate Patient Care Coordinator in Forest Hills, NY. You will greet patients, verify information, schedule appointments, and support the care team to deliver quality service while maintaining confidentiality.

The role emphasizes insurance verification, patient check-in/out, and collaborating with clinicians. It requires strong communication, multitasking, and flexibility to cover other offices as needed.

Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare experience
• Ability to cover other offices if needed
• Ability to work a flexible schedule as listed in the job posting

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Check in patients / Check out patients
• Scheduling appointments in an organized and efficient manner
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirms and schedule appointments
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to travel to other offices if needed
• Cross-train and help in other locations if needed departments if needed
• Performs other duties as assigned

Skills

Communication skills

Flexible schedule

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Optum Pediatrics Forest Hills, part of Optum, seeks an Associate Patient Care Coordinator in Forest Hills, NY. You will greet patients, verify information, schedule appointments, and support the care team to deliver quality service while maintaining confidentiality.

The role emphasizes insurance verification, patient check-in/out, and collaborating with clinicians. It requires strong communication, multitasking, and flexibility to cover other offices as needed.