Patient Care Concierge & Scheduling Specialist

Jobtome; New York (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Job summary

Optum Pediatrics Forest Hills is seeking an Associate Patient Care Coordinator to join our team in Forest Hills, NY. The role supports care delivery by handling patient check-in/check-out, insurance verification, and appointment scheduling while maintaining patient confidentiality and HIPAA compliance.

The position requires a high school diploma, 1+ years in healthcare or customer service, and flexibility to cover other offices and weekends.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency using multiple applications (Outlook, Excel, Word).
• 1+ years of customer service or healthcare experience.
• Ability to cover other offices if needed.
• Flexible schedule as listed in the posting.

Responsibilities

• Greets patients and visitors promptly and courteously.
• Obtain and verify patient information (name, address, insurance).
• Perform insurance verification at date of service.
• Check in/out patients and schedule appointments.
• Obtain signatures for required documents.
• Maintain and file medical records; manage referrals and follow-ups.
• Adhere to HIPAA and OSHA requirements; ensure confidentiality.
• Travel to other offices if needed; cross-train as required.

Skills

Computer proficiency

Customer service

Flexible schedule

Office coverage

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

EPIC

Job description

Optum Pediatrics Forest Hills is seeking an Associate Patient Care Coordinator to join our team in Forest Hills, NY. The role supports care delivery by handling patient check-in/check-out, insurance verification, and appointment scheduling while maintaining patient confidentiality and HIPAA compliance.

The position requires a high school diploma, 1+ years in healthcare or customer service, and flexibility to cover other offices and weekends.