Pediatrics Care Concierge & Scheduling Specialist

Optum; Medford (MA); On-site; USD 22,000 - 40,000; Part time

Job summary

Optum is seeking a Practice Support Assistant (Per Diem) to join the Pediatrics team in Medford, MA. This role supports scheduling, patient outreach, and administrative tasks with high autonomy.

Position requires strong customer service, data handling, and proficiency with Microsoft Office. Schedule includes 30 hours per week, primarily weekdays, with duties in a fast-paced clinical setting.

Qualifications

• 1+ years of customer service experience.
• Basic proficiency with Microsoft Office.
• Strong communication and organization skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Handle data collection, reporting, follow-ups, referrals, and insurance authorizations.
• Deliver excellent customer service and resolve escalated issues.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Prepare forms, prior authorizations, prescriptions renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Multitasking

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is seeking a Practice Support Assistant (Per Diem) to join the Pediatrics team in Medford, MA. This role supports scheduling, patient outreach, and administrative tasks with high autonomy.

Position requires strong customer service, data handling, and proficiency with Microsoft Office. Schedule includes 30 hours per week, primarily weekdays, with duties in a fast-paced clinical setting.