Practice Support Assistant

Optum; Medford (MA); On-site; USD 22,000 - 40,000; Part time

Job summary

Optum is seeking a Practice Support Assistant (Per Diem) to join the Pediatrics team in Medford, MA. This role supports scheduling, patient outreach, and administrative tasks with high autonomy.

Position requires strong customer service, data handling, and proficiency with Microsoft Office. Schedule includes 30 hours per week, primarily weekdays, with duties in a fast-paced clinical setting.

Qualifications

• 1+ years of customer service experience.
• Basic proficiency with Microsoft Office.
• Strong communication and organization skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Handle data collection, reporting, follow-ups, referrals, and insurance authorizations.
• Deliver excellent customer service and resolve escalated issues.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Prepare forms, prior authorizations, prescriptions renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Multitasking

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Practice Support Assistant (2383926)

Practice Support Assistant - 2383926

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performsPer DiemPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of thePediatricsteam, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location

26 City Hall MallMedford, MA 02155

Schedule

30 hours. Monday, 12-5pm, Tuesday, Wednesday, & Thursday, 8am-5pm EST.

Department

Pediatrics

Primary Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• Basic proficiency with Microsoft Office

Preferred Qualifications

• Associate's degree in medical office administration program
• Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.