Pediatrics Practice Support Pro (Per Diem)

UnitedHealth Group; Medford (MA); On-site; Confidential; Part time

Job summary

UnitedHealth Group is seeking a Per Diem Practice Support Assistant to join the Pediatrics team in Medford, MA. The role offers flexible coverage during business hours and involves high-level administrative support.

Responsibilities include scheduling, data reporting, patient outreach, and insurance processing, with emphasis on excellent customer service and proper workflow. Prior pediatrics experience is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Basic proficiency with Microsoft Office.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and insurance processing.
• Deliver exceptional customer service and resolve escalated issues.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Complete forms, prior authorizations, prescriptions renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Microsoft Office

Education

High School Diploma/GED

Associate's degree in medical office administration

Tools

Epic EMR

Scheduling software

Job description

UnitedHealth Group is seeking a Per Diem Practice Support Assistant to join the Pediatrics team in Medford, MA. The role offers flexible coverage during business hours and involves high-level administrative support.

Responsibilities include scheduling, data reporting, patient outreach, and insurance processing, with emphasis on excellent customer service and proper workflow. Prior pediatrics experience is preferred.