Practice Support Assistant

UnitedHealth Group; Chelmsford (MA); On-site; Confidential; Full time

Benefits offered by this job

PTO & Holidays

Medical plan options

Dental & Vision

Life & AD&D Insurance

401(k)

Education reimbursement

Employee discounts

EAP

Voluntary Benefits

Job summary

UnitedHealth Group in Chelmsford, MA is seeking a Practice Support Assistant for Pediatrics to support the medical team with onboarding, scheduling, data collection, and various administrative tasks to ensure efficient clinic operations.

You will deliver excellent customer service, manage appointments, assist with check-in/out, and collaborate with supervisors on coverage and workflow. The role follows a weekday schedule with hours that may vary and includes a full benefits package.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare or medical office experience.
• Pediatric experience and proficiency with MS Office preferred.

Responsibilities

• Assist with onboarding and training of support staff.
• Manage complex scheduling and patient outreach.
• Handle data collection, reporting, and follow-up.
• Support check-in/out and patient flow in Pediatrics.
• Participate in quality improvement projects.

Skills

Healthcare experience

Customer service

Scheduling software

EMR systems (Epic)

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule:

Monday (8am-4pm), Tuesday (8am-6pm), Wednesday (8am-4pm), Thursday (8am-4pm), Friday (9:30am-6pm). Schedule may be subject to change depending on business need.

Location:

228 Billerica Rd. Chelmsford, MA

Department:

Pediatrics

Primary Responsibilities:

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of healthcare experience or experience in a medical office setting

Preferred Qualifications:

• Pediatric experience
• Proven solid technical proficiency in Microsoft Office
• Experience with scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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