Pediatric Practice Support Specialist

Optum; Chelmsford (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Education Reimbursement

Employee Discounts

Job summary

Optum, a member of UnitedHealth Group, seeks a Practice Support Assistant in our Pediatrics department to manage scheduling, patient outreach and data handling while delivering excellent customer service. This role supports the medical team and aids in onboarding and training of staff.

The position emphasizes accurate data collection, coordination of check‑in/out, and handling forms, referrals, and authorizations to ensure smooth patient experiences.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare experience or experience in a medical office setting.
• Strong computer and data entry skills.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Skills

Customer service

Scheduling

Data entry

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum, a member of UnitedHealth Group, seeks a Practice Support Assistant in our Pediatrics department to manage scheduling, patient outreach and data handling while delivering excellent customer service. This role supports the medical team and aids in onboarding and training of staff.

The position emphasizes accurate data collection, coordination of check‑in/out, and handling forms, referrals, and authorizations to ensure smooth patient experiences.