Practice Support Assistant

UnitedHealth Group; Medford (MA); On-site; Confidential; Part time

Job summary

UnitedHealth Group is seeking a Per Diem Practice Support Assistant to join the Pediatrics team in Medford, MA. This role supports appointment scheduling, patient outreach, data accuracy, and patient flow in a fast-paced clinical setting.

Location is on-site at 26 City Hall Mall, Medford, MA 02155. Schedule: 30 hours per week (Mon 12-5, Tue-Thu 8-5 EST). Prior authorization processing and EMR experience (Epic or equivalent) are preferred.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience.
• Basic proficiency with Microsoft Office.
• Preferred: Associate’s degree in medical office administration.
• Preferred: Pediatrics experience.
• Preferred: Scheduling software and EMR systems experience (Epic or equivalent).
• Strong problem-solving and patient management skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Microsoft Office

Problem solving

Education

High School Diploma/GED

Associate’s degree in medical office administration

Tools

Epic (EMR)

Scheduling software

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performsPer DiemPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of thePediatricsteam, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location: 26 City Hall MallMedford, MA 02155

Schedule:30 hours. Monday, 12-5pm, Tuesday, Wednesday, & Thursday, 8am-5pm EST.

Department: Pediatrics

Primary Responsibilities:

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach


• Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing


• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction


• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes


• Complete and process forms, prior authorizations, prescription renewals, and other documentation


• Collaborate with supervisors on coverage and workflow


• Participate in quality improvement initiatives and special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED


• 1+ years of customer service experience


• Basic proficiency with Microsoft Office

Preferred Qualifications:

• Associate’s degree in medical office administration program


• Previous pediatrics experience


• Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)


• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.