Pediatric Therapy Scheduler: Care Coordination Pro

MedCare Pediatric Group, LP; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

MedCare Pediatric Group, LP in Houston is seeking a Patient Scheduler to coordinate patient and therapist schedules in a fast-paced pediatric setting.

The role emphasizes organization, clear communication, and compassionate customer service; you will handle high volumes of calls, schedule changes, and front desk support while ensuring a positive patient experience and accurate documentation.

Qualifications

• 2+ years experience in pediatric healthcare, therapy, or scheduling.
• Ability to handle high call volume and scheduling requests.
• Excellent customer service and professional communication.

Responsibilities

• Coordinate patient and therapist schedules.
• Develop and maintain scheduling systems.
• Contact families about changes and confirmations.
• Answer calls, emails, and voicemails promptly.
• Coordinate therapist call-ins and coverage.
• Complete consent forms before initial evaluation.
• Assist with front desk tasks including check-in and collecting co-pays.
• Communicate with families, therapists, and staff to resolve scheduling issues.

Skills

Patient scheduling experience

Communication skills

Organizational skills

Multitasking

Customer service

Teamwork

Education

Bachelor's degree or equivalent

Job description

MedCare Pediatric Group, LP in Houston is seeking a Patient Scheduler to coordinate patient and therapist schedules in a fast-paced pediatric setting.

The role emphasizes organization, clear communication, and compassionate customer service; you will handle high volumes of calls, schedule changes, and front desk support while ensuring a positive patient experience and accurate documentation.