Patient Scheduler – Pediatric Therapy

MedCare Pediatric; Houston (TX); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Healthcare benefits

401(k) Plan

Employee referral bonus

Mentorship program

Career growth opportunities

Job summary

MedCare Pediatric in Houston, TX is seeking a Patient Scheduler to coordinate care for pediatric patients and families. You will manage patient and therapist schedules, communicate with families, and ensure efficient appointment coordination.

Ideal candidates are organized, energetic, and professional, comfortable in a fast-paced healthcare setting with a high volume of calls. This role supports front desk duties and enhances the patient experience.

Qualifications

• 2+ years experience in pediatric healthcare, therapy, or scheduling.
• Ability to manage a high volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication.
• Ability to work independently and as part of a team.
• Energetic, goal-oriented, self-motivated and dependable.

Responsibilities

• Coordinate patient and therapist schedules to support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, confirmations, and other scheduling needs.
• Answer, screen, and return inquiries via phone, email, and voicemail promptly.
• Coordinate therapist call-ins, coverage, and communication with staff.
• Complete and track required patient consent forms prior to/at initial evaluation.
• Assist front desk duties, including answering phones, checking in patients, and collecting co-pays.
• Communicate with families, therapists, and staff to resolve scheduling issues and improve patient experience.

Skills

Pediatric scheduling

High call volume

Organizational skills

Customer service

Team collaboration

Bilingual

Education

Bachelor’s degree

Job description

AtMedCare Pediatric, we believe exceptional care starts with exceptional people. We provide personalized, one-on-one pediatric therapy and ABA services designed to help children reach their full potential. By partnering closely with families and supporting our therapists, we create meaningful, lasting outcomes for every child we serve.

We are seeking aPatient Schedulerto join our team and play an important role in coordinating care for our patients and families. This position is responsible for managing patient and therapist schedules, communicating with families, and ensuring appointments are coordinated efficiently and accurately.

The ideal candidate is organized, energetic, professional, and comfortable working in a fast-paced healthcare environment with a high volume of calls and scheduling needs.

Responsibilities:

• Coordinatepatient and therapist schedulesto support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Qualifications:

Required:

• 2+ years previous experience in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing ahigh volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication skills.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Preferred:

• Bilingual in English and Spanish.
• Bachelor’s degree or equivalent combination of education and experience.

Schedule & Benefits

• Full-Time: Monday–Friday, 9:30 AM–6:00 PM
• Paid Time Off and Paid Holidays
• Comprehensive Healthcare Benefits: Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) Plan
• Employee Referral Bonus Program
• Mentorship Program & Career Growth Opportunities

Why Join Us?

Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.