Patient Scheduler – Pediatric Therapy

MedCare Pediatric Group, LP; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

MedCare Pediatric Group, LP in Houston is seeking a Patient Scheduler to coordinate patient and therapist schedules in a fast-paced pediatric setting.

The role emphasizes organization, clear communication, and compassionate customer service; you will handle high volumes of calls, schedule changes, and front desk support while ensuring a positive patient experience and accurate documentation.

Qualifications

• 2+ years experience in pediatric healthcare, therapy, or scheduling.
• Ability to handle high call volume and scheduling requests.
• Excellent customer service and professional communication.

Responsibilities

• Coordinate patient and therapist schedules.
• Develop and maintain scheduling systems.
• Contact families about changes and confirmations.
• Answer calls, emails, and voicemails promptly.
• Coordinate therapist call-ins and coverage.
• Complete consent forms before initial evaluation.
• Assist with front desk tasks including check-in and collecting co-pays.
• Communicate with families, therapists, and staff to resolve scheduling issues.

Skills

Patient scheduling experience

Communication skills

Organizational skills

Multitasking

Customer service

Teamwork

Education

Bachelor's degree or equivalent

Job description

AtMedCare Pediatric, we believe exceptional care starts with exceptional people. We provide personalized, one-on-one pediatric therapy and ABA services designed to help children reach their full potential. By partnering closely with families and supporting our therapists, we create meaningful, lasting outcomes for every child we serve.

We are seeking aPatient Schedulerto join our team and play an important role in coordinating care for our patients and families. This position is responsible for managing patient and therapist schedules, communicating with families, and ensuring appointments are coordinated efficiently and accurately.

The ideal candidate is organized, energetic, professional, and comfortable working in a fast-paced healthcare environment with a high volume of calls and scheduling needs.

Responsibilities:

• Coordinatepatient and therapist schedulesto support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Qualifications:

Required:

• 2+ years previous experience in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing ahigh volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication skills.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Preferred:

• Bilingual in English and Spanish.
• Bachelor’s degree or equivalent combination of education and experience.

Schedule & Benefits

• Full-Time: Monday–Friday, 9:30 AM–6:00 PM
• Paid Time Off and Paid Holidays
• Comprehensive Healthcare Benefits: Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) Plan
• Employee Referral Bonus Program
• Mentorship Program & Career Growth Opportunities

Why Join Us?

Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.