Patient Scheduler – Pediatric Therapy

Medcarepediatric; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, vision

Job summary

MedCare Pediatric in Houston, TX is seeking a Patient Scheduler to join our team. You will coordinate patient and therapist schedules, communicate with families, and ensure appointments run smoothly in a fast-paced pediatric healthcare environment.

The ideal candidate has 2+ years in pediatric healthcare or scheduling, excellent organizational and communication skills, and the ability to work independently and as part of a team. Bilingual English/Spanish is a plus.

Qualifications

• 2+ years in pediatric healthcare or scheduling.
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Coordinate patient and therapist schedules to support consistent care.
• Develop and maintain organized scheduling systems.
• Contact families regarding schedule changes and confirmations.
• Answer phones, emails, and messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and staff communication.
• Assist with front desk tasks and collect co-pays as needed.
• Contribute to a positive patient experience through effective communication.

Education

Bachelor's degree

Job description

AtMedCare Pediatric, we believe exceptional care starts with exceptional people. We provide personalized, one-on-one pediatric therapy and ABA services designed to help children reach their full potential. By partnering closely with families and supporting our therapists, we create meaningful, lasting outcomes for every child we serve.

We are seeking aPatient Scheduler to join our team and play an important role in coordinating care for our patients and families. This position is responsible for managing patient and therapist schedules, communicating with families, and ensuring appointments are coordinated efficiently and accurately.

The ideal candidate is organized, energetic, professional, and comfortable working in a fast-paced healthcare environment with a high volume of calls and scheduling needs.

• Coordinatepatient and therapist schedulesto support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Required

• 2+ years previous experience in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing ahigh volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication skills.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Preferred

• Bilingual in English and Spanish.
• Bachelor’s degree or equivalent combination of education and experience.

• Full-Time: Monday–Friday, 9:30 AM–6:00 PM
• Paid Time Off and Paid Holidays
• Comprehensive Healthcare Benefits: Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) Plan
• Employee Referral Bonus Program
• Mentorship Program & Career Growth Opportunities

Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.