Pediatric Care Scheduler & Family Experience Lead

H2 Health; Tyler (TX); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Company-paid life insurance

Bonus opportunities

Job summary

H2 Health Kids in Tyler, Texas invites a detail‑driven Patient Coordinator to join our pediatric team. You will serve as the link between families, clinicians, and front office to ensure timely access to therapy services.

Responsibilities include managing daily schedules, filling open slots from waitlists, updating patient records in the Raintree EMR, and collaborating with Clinical Coordinators to keep operations smooth.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling systems and administrative tasks.

Responsibilities

• Manage daily therapist and patient schedules to maintain an efficient clinic workflow.
• Proactively fill open appointment times through waitlists, rescheduling efforts, and last-minute scheduling opportunities.
• Contact families regarding scheduling updates, cancellations, and appointment availability.
• Maintain at least one month of schedules in the Raintree EMR platform.
• Update patient information, authorizations, and waitlist records to support continuity of care.
• Collaborate closely with Clinical Coordinators and treatment teams to maximize scheduling efficiency.
• Assist new families with scheduling and connecting to appropriate clinic resources.
• Support front-office and administrative operations while maintaining HIPAA compliance and confidentiality standards.

Skills

Customer service experience

Strong communication

Excellent organizational skills

Ability to manage multiple priorities

Education

High school diploma or equivalent

Tools

Raintree EMR

Scheduling software

Job description

H2 Health Kids in Tyler, Texas invites a detail‑driven Patient Coordinator to join our pediatric team. You will serve as the link between families, clinicians, and front office to ensure timely access to therapy services.

Responsibilities include managing daily schedules, filling open slots from waitlists, updating patient records in the Raintree EMR, and collaborating with Clinical Coordinators to keep operations smooth.