Provider Support Coordinator — Epic Scheduling

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Children's and Internal Medicine North Durham.

Responsibilities include scheduling, coordinating across locations, handling referrals and patient intake, and communicating with patients and providers. The role emphasizes accurate clerical work, calendar management, and professional written and verbal communication.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience required.

Responsibilities

• Performs appointment and access-related duties: scheduling, canceling, rescheduling, and providing general appointment information.
• Uses Maestro Care (Epic) and other systems to perform scheduling tasks.
• Coordinates services across Duke Health locations, departments and providers.
• Communicates verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Reviews provider templates in EPIC vs QGenda to ensure accuracy.
• Verifies provider schedules and adjusts as needed to ensure correct patient appointments.
• Manages patient intake: creates new patient folders and referrals.
• Completes reimbursements for providers in Concur and handles supply orders in Buy@Duke.
• Manages calendars for student learners and assists with scheduling conference rooms and meetings.

Education

High school diploma or equivalent education

Job description

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Children's and Internal Medicine North Durham.

Responsibilities include scheduling, coordinating across locations, handling referrals and patient intake, and communicating with patients and providers. The role emphasizes accurate clerical work, calendar management, and professional written and verbal communication.