Provider Support Specialist

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to handle administrative duties in support of physicians and advanced providers at Duke Children’s and Internal Medicine North Durham. The role involves scheduling, patient intake, and ensuring accurate coordination across Duke Health locations.

Responsibilities include managing appointment information, communicating with patients and providers, and processing reimbursements and referrals using Duke systems.

Qualifications

• High school diploma or equivalent is required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of education/experience.
• Familiarity with Epic/Maestro Care or QGenda is a plus.

Responsibilities

• Performs appointment and access-related duties including scheduling, canceling, and rescheduling.
• Uses Maestro Care (Epic) to schedule and manage appointments.
• Coordinate services across multiple Duke Health locations and departments.
• Communicate with patients, providers, and colleagues verbally and in writing.
• Review templates in EPIC vs QGenda for accuracy and consistency.

Skills

Clerical skills

Communication

Scheduling tasks

Education

High school diploma or equivalent

Tools

Maestro Care (Epic)

QGenda

Job description

Duke Health is seeking a Provider Support Assistant to handle administrative duties in support of physicians and advanced providers at Duke Children’s and Internal Medicine North Durham. The role involves scheduling, patient intake, and ensuring accurate coordination across Duke Health locations.

Responsibilities include managing appointment information, communicating with patients and providers, and processing reimbursements and referrals using Duke systems.