Pediatric Front Office Specialist

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Regional Pediatrics of North Durham, part of Duke Health, seeks a Patient Service Associate to manage front office duties, greet patients, schedule appointments, and support clerical tasks in a busy pediatric practice.

The role emphasizes professional patient interactions, accurate data handling, and adherence to HIPAA policies. Day shifts, with potential for occasional weekends, in Durham, NC.

Qualifications

• Minimum of one year of direct patient service experience.
• Ability to greet patients politely and manage front desk activities.
• Familiarity with medical records processing and HIPAA policies.
• Proficient at scheduling and basic office software.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Schedule and update patient appointments in the Epic system.
• Collect co-pays and balance daily payments.
• Obtain demographic and insurance information.
• Support front office tasks as needed.

Skills

Patient communication

Phone etiquette

Data entry

HIPAA compliance

Job description

Regional Pediatrics of North Durham, part of Duke Health, seeks a Patient Service Associate to manage front office duties, greet patients, schedule appointments, and support clerical tasks in a busy pediatric practice.

The role emphasizes professional patient interactions, accurate data handling, and adherence to HIPAA policies. Day shifts, with potential for occasional weekends, in Durham, NC.